Resolved after 5 hours 29 minutes, affecting Mobile Wallet and Web Wallet and 1 more, on December 6, 2025.
We are continuing to monitor for any further issues.
Affected components
Update timeline
- investigating Dec 06, 2025, 12:23 PM UTC
We’re currently experiencing an issue that is affecting some of our services. Our team is actively investigating to identify the root cause and restore normal operations as quickly as possible. We’ll provide updates as soon as they become available. Thank you for your patience and understanding.
- identified Dec 06, 2025, 12:31 PM UTC
We’ve identified the root cause of the issue and are actively working to implement a fix and restore normal operations as quickly as possible. Areas Affected: - Deposits - Withdrawals - Trading Products Affected: - Uphold - Topper - easyBitcoing.app - Enterprise API We’ll continue to provide updates as new information becomes available. Thank you for your understanding.
- monitoring Dec 06, 2025, 01:34 PM UTC
The issue impacting our services has been resolved, and systems are now operating normally. We’ll continue to monitor performance, but no further impact is expected. Thank you for your patience while we worked to restore service.
- monitoring Dec 06, 2025, 01:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 06, 2025, 05:53 PM UTC
This incident has been resolved.
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