Uphold incident
Service Interruption | Certain Services Affected: KAS Deposits and Withdrawals
Resolved after 1 day 19 hours, affecting Deposits & Withdrawals and Topper, on May 12, 2025.
A partial fix has been implemented — withdrawals are now processing as expected. Deposits are resuming and should return to normal processing times over the next few hours. We’ll continue to share updates as more information becomes available. Thank you for your continued patience and understanding. We apologize for any inconvenience caused.
Affected components
Update timeline
- investigating May 12, 2025, 01:47 PM UTC
We’re addressing a technical issue that’s temporarily impacting certain services on Uphold and Topper. Affected Services: - KAS Kaspa deposits and withdrawals We're on it and expect to restore full service shortly. We’ll post regular updates here as more information becomes available. Thank you for your patience and understanding. We apologise for any inconvenience caused.
- investigating May 12, 2025, 01:50 PM UTC
We are continuing to investigate this issue.
- identified May 12, 2025, 04:45 PM UTC
The issue has been identified and a fix is being implemented.
- identified May 13, 2025, 10:23 PM UTC
A partial fix has been implemented — withdrawals are now processing as expected. Deposits are resuming and should return to normal processing times over the next few hours. We’ll continue to share updates as more information becomes available. Thank you for your continued patience and understanding. We apologize for any inconvenience caused.
- resolved May 14, 2025, 08:57 AM UTC
This incident has been resolved.
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