Resolved after 3 hours 14 minutes, affecting Mobile Wallet and Web Wallet and 1 more, on August 21, 2025.
The issue has been resolved and all services are now running normally. We’ll continue to monitor closely, but no further impact is expected. Thank you for your patience while this was addressed.
Affected components
Update timeline
- investigating Aug 21, 2025, 05:39 PM UTC
We're aware of an issue affecting access to some of our services. We're on it and will update as soon as we have more information.
- identified Aug 21, 2025, 06:12 PM UTC
We've identified the root cause of the current access issues as stemming from a third-party provider, Cloudflare. Cloudflare helps manage internet traffic for our platform. We're working closely with their team to restore normal service as quickly as possible. Thank you for your patience—further updates will follow here.
- identified Aug 21, 2025, 06:59 PM UTC
Cloudflare has identified the issue and is rolling out a fix.
- monitoring Aug 21, 2025, 07:30 PM UTC
Services at our third-party provider, Cloudflare, are gradually returning to normal. This is enabling our own services to come back online progressively. While recovery continues, you may experience some degraded performance. We’ll continue monitoring the situation closely overnight and will provide updates if any further issues arise.
- resolved Aug 21, 2025, 08:54 PM UTC
The issue has been resolved and all services are now running normally. We’ll continue to monitor closely, but no further impact is expected. Thank you for your patience while this was addressed.
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