Resolved after 16 hours 56 minutes, affecting Deposits & Withdrawals, on August 28, 2025.
Services appear to have stabilised. While the underlying issue appears resolved, it's possible some customers may still experience issues. We’ll continue to monitor closely over the next 12 to 24 hours to ensure full recovery.
Affected components
Update timeline
- identified Aug 28, 2025, 05:03 PM UTC
We’re currently experiencing issues with SMS delivery due to a vendor-side outage. This is affecting 2FA (two-factor authentication) for login and certain transactions. Our vendor has identified the cause and is working to resolve the issue. We’ll provide an update as soon as more information becomes available. Thank you for your patience as we work to restore full functionality.
- monitoring Aug 28, 2025, 08:49 PM UTC
Our vendor is reporting a gradual recovery of SMS short-code services. This issue had been affecting 2FA (two-factor authentication) for login and certain transactions. Some customers may still experience intermittent issues as services stabilise. We'll continue to monitor progress and share further updates as needed. Thank you for your continued patience.
- monitoring Aug 28, 2025, 09:29 PM UTC
Services appear to have stabilised. While the underlying issue appears resolved, it's possible some customers may still experience issues. We’ll continue to monitor closely over the next 12 to 24 hours to ensure full recovery.
- resolved Aug 29, 2025, 09:59 AM UTC
This incident has been resolved.
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