UpGuard incident
Notifications are being processed slowly, and the current queue is 2 days long
Resolved after 4 hours 33 minutes, affecting Web App and External API and 1 more, on November 18, 2024.
Database update is complete. We are monitoring notification queue for performance.
Affected components
Update timeline
- identified Nov 18, 2024, 02:29 AM UTC
We have identified the issue, and need to upgrade the CPU on a database to recover. A platform outage to recover from this issue, is being planned for 5pm AEDT (6am UTC/London, 11:30am IST).
- identified Nov 18, 2024, 06:00 AM UTC
We are continuing to work on a fix for this issue.
- identified Nov 18, 2024, 06:01 AM UTC
Outage commencing now to increase CPU on database
- monitoring Nov 18, 2024, 06:16 AM UTC
Database update is complete. We are monitoring notification queue for performance.
- resolved Nov 18, 2024, 07:02 AM UTC
The notification queue is reducing, and will be recovered within 12 hours.
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