UpGuard incident
A database outage is causing the platform to be unavailable
Resolved after 46 minutes, affecting Web App and External API and 1 more, on September 23, 2026.
This incident is now resolved. The database ran out of connections due to a lock being held as part of the fortnightly release. Changes to the release process are being implemented to remove the risk of this happening again.
Affected components
Update timeline
- investigating Sep 23, 2026, 01:55 AM UTC
We are currently investigating.
- identified Sep 23, 2026, 02:00 AM UTC
We have restarted the database. We are continuing to investigate.
- monitoring Sep 23, 2026, 02:05 AM UTC
The database restart has successfully restored the platform. We are monitoring, and checking for a root cause.
- resolved Sep 23, 2026, 02:41 AM UTC
This incident is now resolved. The database ran out of connections due to a lock being held as part of the fortnightly release. Changes to the release process are being implemented to remove the risk of this happening again.
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