UpGuard incident
Missing Notification and Integration events (20 minute gap)
Resolved after 21 minutes, on June 18, 2025.
UpGuard have started a Post-Incident Review process, and have already planned changes to remove the risk of this incident reoccurring. This Postmortem will be updated with the outcome of the PIR.
Update timeline
- resolved Jun 18, 2025, 04:35 AM UTC
Immediately after our release process today, the notification events that should have been generated between 12:09PM AEST and 12:30PM AEST were not generated. This was rectified immediately, and the incident itself is resolved, but this has left a 20 minute gap where notifications are missing. The UpGuard Engineering and Support teams are continuing to investigate, in an attempt to manually extract the notification information from audit and event logs. We estimate only very few customers were impacted, and only for a small number of notifications. In the next few days our team will be in touch with any impacted customer.
- postmortem Jun 18, 2025, 04:36 AM UTC
UpGuard have started a Post-Incident Review process, and have already planned changes to remove the risk of this incident reoccurring. This Postmortem will be updated with the outcome of the PIR.
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