Unbabel incident

New tickets / conversations for email and chat not translating

Resolved after 33 minutes, on May 6, 2026.

identified May 06, 2026, 10:09 AM UTC

We are continuing to work on a fix for this incident..

Update timeline

investigating May 06, 2026, 09:48 AM UTC

For integrations relying on language detection, new conversations and tickets are failing to translate. Translations work for tickets or conversations that have at least one successful translation, or where the language is set manually. We are currently investigating this incident..
identified May 06, 2026, 10:09 AM UTC

We are continuing to work on a fix for this incident..
resolved May 06, 2026, 10:21 AM UTC

This incident has been resolved..

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