Resolved after 4 days 1 hour, affecting EFTPOS Machine Connectivity, on November 4, 2024.
Telstra has switched off their 3G network. If you have any customers contacting you as their EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - please direct them to reboot their EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type. Our call volumes have returned to normal and will close this incident
Affected components
Update timeline
- monitoring Nov 04, 2024, 12:08 AM UTC
Telstra has switched off their 3G network. If you have any customers contacting you as their EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - please direct them to reboot their EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type. We are currently experiencing higher than normal call volumes, as our local Customer Support team assist customers getting in touch about the 3G shutdown. We have updated Status.tyro.com with the above message.
- resolved Nov 08, 2024, 02:05 AM UTC
Telstra has switched off their 3G network. If you have any customers contacting you as their EFTPOS machine is showing “Sign on fail, cannot connect to 3G" - please direct them to reboot their EFTPOS machine and visiting Tyro.com/3G for further information including easy to follow videos on how to change your connection type. Our call volumes have returned to normal and will close this incident
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