Tyro Service for Partners incident
Transaction reporting on Tyro Portal and EFTPOS machines
Resolved after 2 days 17 hours, affecting Reconciliation and Settlement Reports, on April 5, 2025.
As a result of a reporting issue on Saturday, a small number of customers will experience a day's delay in settlements. If you haven't received your settlements as usual, please check again in 24 hours. We apologise for any inconvenience caused.
Affected components
Update timeline
- identified Apr 05, 2025, 06:34 AM UTC
We are aware of an issue that is impacting some customers' reporting on the Tyro Portal and on the machine. The Tyro App appears to be unaffected. The team are working to resolve this issue as quickly as possible, and we'll continue to provide updates on our progress.
- monitoring Apr 05, 2025, 12:47 PM UTC
As a result of a reporting issue on Saturday, a small number of customers will experience a day's delay in settlements. If you haven't received your settlements as usual, please check again in 24 hours. We apologise for any inconvenience caused.
- resolved Apr 08, 2025, 12:12 AM UTC
This incident has been resolved.
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