Twilio incident

SMS Delivery Delays from Twilio Short Codes and Long Codes to Liberty Puerto Rico

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 11, 2026 affecting SMS Long Code, North America and SMS Short Code, North America and 1 more component, lasting 9h 41m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 08:37 PM UTC
Resolved
Sep 12, 2026, 06:18 AM UTC
Duration
9h 41m
Detected by Pingoru
Sep 11, 2026, 08:37 PM UTC

Affected components

SMS Long Code, North AmericaSMS Short Code, North AmericaSMS, Latin America

Update timeline

  1. investigating Sep 11, 2026, 08:37 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 11, 2026, 08:56 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 11, 2026, 10:07 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. monitoring Sep 12, 2026, 12:09 AM UTC

    We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Sep 12, 2026, 02:11 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. identified Sep 12, 2026, 03:11 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  7. monitoring Sep 12, 2026, 04:17 AM UTC

    We have observed a recovery in SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. resolved Sep 12, 2026, 06:18 AM UTC

    The incident has been resolved and SMS delivery from Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico is operating normally.