Turn.io incident

Turn.io platform is not responding

Minor

Resolved after 1 day 4 hours, affecting Messaging & API and UI & Helpdesk, on May 29, 2026.

monitoring May 29, 2026, 03:33 PM UTC

We're seeing the underlying issue crop up again on occasion. We have identified it and are monitoring it. We'll update here once a permanent fix is released.

Started: May 29, 2026, 02:28 PM UTC
Resolved: May 30, 2026, 06:30 PM UTC
Duration: 1d 4h
Detected by Pingoru: May 29, 2026, 02:28 PM UTC

Affected components

Messaging & APIUI & Helpdesk

Update timeline

investigating May 29, 2026, 02:28 PM UTC

[whatsapp.turn.io](http://whatsapp.turn.io) is not loading. We are currently investigating this incident. We apologise for the inconvenience.
resolved May 29, 2026, 02:46 PM UTC

This incident has been resolved. Thank you for your patience.
monitoring May 29, 2026, 03:33 PM UTC

We're seeing the underlying issue crop up again on occasion. We have identified it and are monitoring it. We'll update here once a permanent fix is released.
resolved May 30, 2026, 06:30 PM UTC

This incident has been resolved and all operations are now fully functional.

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