TSYS Merchant incident
Global Payments System Incident - Some NWS Debit Merchants Experiencing Issues
Resolved after 55 minutes, affecting NWS / PetroPay, on August 5, 2025.
This issue was resolved when an issue with NWS Debit Card transactions was resolved and merchants were able to process NWS Debit Card transactions successfully once again. Our teams worked with our Debit vendor to resolve the issue and get NWS Debit Card transactions processing again. This issue is now resolved.
Affected components
Update timeline
- investigating Aug 05, 2025, 08:44 PM UTC
We are aware of an issue for some merchants with NWS Debit Card transactions and we are investigating this matter further with our vendor. Our teams are working with our Debit vendor to resolve the issue as quickly as possible. We will provide regular updates until the situation is corrected.
- resolved Aug 05, 2025, 09:39 PM UTC
This issue was resolved when an issue with NWS Debit Card transactions was resolved and merchants were able to process NWS Debit Card transactions successfully once again. Our teams worked with our Debit vendor to resolve the issue and get NWS Debit Card transactions processing again. This issue is now resolved.
Your product runs on more than TSYS Merchant
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services