Trustpilot incident

Degraded TrustBox performance

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Resolved after 2 hours, affecting TrustBoxes, on November 14, 2025.

monitoring Nov 14, 2025, 08:22 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Nov 14, 2025, 07:21 AM UTC
Resolved
Nov 14, 2025, 09:22 AM UTC
Duration
2h
Detected by Pingoru
Nov 14, 2025, 07:21 AM UTC

Affected components

TrustBoxes

Update timeline

  1. investigating Nov 14, 2025, 07:21 AM UTC

    We're experiencing an elevated level of TrustBox errors and are currently looking into the issue.

  2. investigating Nov 14, 2025, 07:55 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 14, 2025, 08:22 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 14, 2025, 09:22 AM UTC

    This incident has been resolved.

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