Trustpilot incident
Product Review widgets with review sharing not working as expected
Resolved after 22 hours 1 minute, affecting TrustBoxes, on September 16, 2026.
Having monitored this feature for some time now, we believe that this incident is now resolved and everything is working as expected
Affected components
Update timeline
- investigating Sep 16, 2026, 12:46 PM UTC
Customers using Product Review widgets with review sharing may not be showing reviews as expected.
- identified Sep 16, 2026, 01:01 PM UTC
An upgrade to one our databases has not gone as smoothly as expected. We are currently working on getting it back and running properly.
- identified Sep 16, 2026, 04:26 PM UTC
We have been unable to mitigate the issue to acceptable levels without it resulting in service degradation. A closer careful look will be required tomorrow to resolve this incident. Customers using Product Review widgets with review sharing (the affected customers) would see they are still working and showcasing their own product reviews. Only shared reviews will not be visible.
- monitoring Sep 17, 2026, 08:43 AM UTC
We believe no that the issue has been resolved and that Product Review widgets with review sharing should be working as expected. We will continue to monitor for a couple of hours just in case.
- resolved Sep 17, 2026, 10:47 AM UTC
Having monitored this feature for some time now, we believe that this incident is now resolved and everything is working as expected
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