Trustpilot incident

Product Catalog Update Delays

Resolved on April 3, 2025.

resolved Apr 03, 2025, 08:35 AM UTC

We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

Started
Apr 03, 2025, 12:30 AM UTC
Resolved
Apr 03, 2025, 12:30 AM UTC
Duration
–
Detected by Pingoru
Apr 03, 2025, 12:30 AM UTC

Update timeline

  1. resolved Apr 03, 2025, 08:35 AM UTC

    We are aware of an issue affecting the recency of product catalogs for some of our integrations, including but not limited to: Wix and Shopify. This means that updates made by customers using our integrations may not yet be reflected in the product catalogs hosted on our platform. We're actively investigating this issue, and will provide further updates as new information becomes available. No action is required on the part of our integrations customers, and product catalog updates will be reprocessed once this issue has been resolved.

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