Trust Payments incident
TRU Connect Payment Gateway - Payment Pages & MyST Access - Resolved
Resolved after 1 hour 4 minutes, affecting Payment Pages, on November 20, 2024.
Please be advised that the issue impacting Payment Pages and access to MyST has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
Affected components
Update timeline
- investigating Nov 20, 2024, 12:15 PM UTC
Please be advised that customers may experience issues with Payment Pages and access to MyST. We are treating the issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Nov 20, 2024, 01:20 PM UTC
Please be advised that the issue impacting Payment Pages and access to MyST has now been resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
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