Is Trust Payments down?

Last checked 4m ago
Current status
Trust Payments is up

No incidents right now.

Trust Payments is operational right now. Last checked 4m ago; the most recent incident resolved 11d ago.

Real-time Trust Payments status, recent outages, and incident history: pulled directly from Trust Payments's official status page at status.trustpayments.com every 5 minutes. Pingoru tracks 21 Trust Payments services and has captured 3 incidents in the last 90 days (99.68% uptime). Get email, Slack, Discord, or webhook alerts the moment Trust Payments reports a new incident, free for 3 monitors, no credit card.

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Trust Payments uptime 99.68% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 5h 56m
    Started Oct 20, 2026, 08:56 AM UTC · Resolved Oct 20, 2026, 02:52 PM UTC
    POS
    Timeline · 3 updates
    • investigating · Oct 20, 2026, 08:56 AM UTC

      Please be advised that customers may experience intermittent POS transaction failures. We are treating this issue as a matter of urgency. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

    • monitoring · Oct 20, 2026, 12:46 PM UTC

      Please be advised that processing has normalised and our team is closely monitoring to ensure complete stability and reliability. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

    • resolved · Oct 20, 2026, 02:52 PM UTC

      Please be advised that following a period of monitoring we are pleased to confirm this incident is now resolved. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

    Latest: Please be advised that following a period of monitoring we are pleased to confirm this incident is now resolved. We apologise for any inconvenience caused. If you continue to exper…

  2. Resolved 23h 27m
    Started Sep 15, 2026, 08:48 AM UTC · Resolved Sep 16, 2026, 08:16 AM UTC
    POS
    Timeline · 2 updates
    • monitoring · Sep 15, 2026, 08:48 AM UTC

      Please be advised that there will be delayed bank settlement payments for POS transactions carried out between 23:00 BST [14/09/26] to [15/09/26] 02:00 BST. Funds for these transactions will be delayed by 24 hours. All other transactions from 14th September will be processed and settlement payments made as normal. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

    • resolved · Sep 16, 2026, 08:16 AM UTC

      Please be advised that the issue impacting bank settlement payments for POS transactions carried out between 23:00 BST [14/09/26] to [15/09/26] 02:00 BST has now been resolved. Funds for these transactions have been processed and merchants will receive these today. We apologise for any inconvenience caused. If you continue to experience any more issues, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

    Latest: Please be advised that the issue impacting bank settlement payments for POS transactions carried out between 23:00 BST [14/09/26] to [15/09/26] 02:00 BST has now been resolved. Fun…

  3. Resolved 14h 44m
    Started Sep 03, 2026, 04:10 PM UTC · Resolved Sep 04, 2026, 06:55 AM UTC
    3DS API (Server-to-Server)EMV 3DS
    Timeline · 3 updates
    • identified · Sep 03, 2026, 04:10 PM UTC

      Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. Mastercard has confirmed that their internal investigation remains actively in progress as their technical teams work toward a resolution. We will provide further updates in due course. We apologise for any inconvenience caused. If have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team

    • monitoring · Sep 03, 2026, 07:11 PM UTC

      Low level intermittent failures are still being seen, Mastercard continue to investigate their issue and are providing updates. The Trust Payments NOC team continue to monitor the situation.

    • resolved · Sep 04, 2026, 06:55 AM UTC

      We have been informed by Mastercard that this incident has now been resolved and our internal monitoring aligns with this. Customers should no longer experience intermittent 3DS failures via Mastercard.

    Latest: We have been informed by Mastercard that this incident has now been resolved and our internal monitoring aligns with this. Customers should no longer experience intermittent 3DS fa…

Incident record

Since April 2026 · Statuspage by Atlassian · 21 components checked every 5 minutes
51incidents recorded
10last 12 months
3last 90 days
11 hourstypical duration, 12 months

The longest incident in the last year, Acquiring - EUR Settlement Delays on May 19, 2026, ran for 25 hours.

Most affected components, last 12 months

  • Acquiring3
  • POS3
  • 3DS API (Server-to-Server)2
  • EMV 3DS2
  • Portal2

Latest incidents

  • INC-256 POS Transaction Processing Issues October 20, 2026 · 6 hours · notice

    Please be advised that customers may experience intermittent POS transaction failures. We are treating this issue as a matter of urgency. We will provide…

  • Settlement Delays - POS Transactions September 15, 2026 · 23 hours · degraded service

    Please be advised that there will be delayed bank settlement payments for POS transactions carried out between 23:00 BST [14/09/26] to [15/09/26] 02:00 BST.…

  • 3DS - Issue with Mastercard Authentications September 3, 2026 · 15 hours · degraded service

    Please be advised that customers may experience intermittent 3DS transaction failures currently via Mastercard. Mastercard has confirmed that their internal…

Outage history

Past 90 days · 3 incidents View full outage history →