Trust Payments incident
TRU Acquiring- GBP Settlement Delays - Resolved
Resolved after 19 hours 38 minutes, affecting Acquiring, on November 25, 2024.
Please be advised settlements in for EUR and GBP have now been processed and customers will receive delayed payments today. We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
Affected components
Update timeline
- identified Nov 25, 2024, 03:55 PM UTC
Please be advised that some customers will experience delayed GBP & EUR bank settlement payments. Payments will be delayed by 24 hours at this time. We are treating the issue as a matter of urgency and will provide further updates in due course. We apologise for any inconvenience caused. If you have any queries, please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
- resolved Nov 26, 2024, 11:34 AM UTC
Please be advised settlements in for EUR and GBP have now been processed and customers will receive delayed payments today. We apologise for any inconvenience caused. If you have any questions please do not hesitate to contact our support team via [email protected] or +44 333 240 6000. Many Thanks, The Trust Payments Team
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