Resolved after 35 minutes, affecting Portal - Human Resources and Portal - Employees and 1 more, on January 22, 2025.
The fix has deployed and the problem appears to be resolved. We will continue to monitor the situation and make sure that it's resolved.
Affected components
Update timeline
- investigating Jan 22, 2025, 10:41 PM UTC
We are currently investigating an issue occurring during account authentication. This incident impacts logins via SSO, OAuth, username/password, as well as encompass and empower transactions that authenticate on each request.
- identified Jan 22, 2025, 10:45 PM UTC
We believe we've identified the issue and it should resolve itself shortly.
- monitoring Jan 22, 2025, 10:53 PM UTC
The fix has deployed and the problem appears to be resolved. We will continue to monitor the situation and make sure that it's resolved.
- resolved Jan 22, 2025, 11:16 PM UTC
This incident is resolved.
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