Degraded API and Application Behavior
Timeline · 1 update
- monitoring Jul 29, 2026, 03:39 PM UTC
Jul 29 , 08:39 PDT Identified - The issue has been identified and a fix is being implemented.
Truework Outage History
Truework is up right nowTruework had 3 outages in the last 2 years totaling 35m of downtime — averaging 0.1 incidents per month.
There were 3 Truework outages since January 22, 2025 totaling 35m of downtime. Each is summarised below — incident details, duration, and resolution information.
Planned Maintenance
Timeline · 1 update
- resolved May 04, 2026, 03:22 AM UTC
May 3 , 20:22 PDT Resolved - Maintenance window complete May 3 , 20:06 PDT Monitoring - We will be performing scheduled maintenance on Sunday, May 3, 2026 from 8:00 – 10:00 PM PDT. During this time, you may experience temporary service interruptions or be unable to log in to the Truework platform. No action is required on your part — all services will resume automatically once maintenance is complete.
Elevated error rates during account authentication
Affected: Portal - Human ResourcesPortal - EmployeesPortal - VerifierEncompass Integration
Timeline · 4 updates
- investigating Jan 22, 2025, 10:41 PM UTC
We are currently investigating an issue occurring during account authentication. This incident impacts logins via SSO, OAuth, username/password, as well as encompass and empower transactions that authenticate on each request.
- identified Jan 22, 2025, 10:45 PM UTC
We believe we've identified the issue and it should resolve itself shortly.
- monitoring Jan 22, 2025, 10:53 PM UTC
The fix has deployed and the problem appears to be resolved. We will continue to monitor the situation and make sure that it's resolved.
- resolved Jan 22, 2025, 11:16 PM UTC
This incident is resolved.