True IP Solutions incident

High Latency to Dallas

Resolved after 2 hours 16 minutes, affecting Atlanta, GA (ATL1) and Atlanta, GA (ATL2) and 1 more, on September 18, 2026.

investigating Sep 18, 2026, 08:20 PM UTC

We are currently investigating elevated latency between servers in our cluster and our server in Dallas. This increased latency is affecting synchronization between the affected systems. Our team has contacted the Dallas data center to review network routing and identify the cause of the increased latency. We will continue to monitor the situation and provide another update as soon as the issue subsides or additional information becomes available. We appreciate your patience while we work to resolve this issue.

Started
Sep 18, 2026, 08:20 PM UTC
Resolved
Sep 18, 2026, 10:36 PM UTC
Duration
2h 16m
Detected by Pingoru
Sep 18, 2026, 08:20 PM UTC

Affected components

Atlanta, GA (ATL1)Atlanta, GA (ATL2)Charlotte, NCDallas, TXMCNC 1MCNC 2MCNC 3MCNC 4Toronto, ON

Update timeline

  1. investigating Sep 18, 2026, 08:20 PM UTC

    We are currently investigating elevated latency between servers in our cluster and our server in Dallas. This increased latency is affecting synchronization between the affected systems. Our team has contacted the Dallas data center to review network routing and identify the cause of the increased latency. We will continue to monitor the situation and provide another update as soon as the issue subsides or additional information becomes available. We appreciate your patience while we work to resolve this issue.

  2. resolved Sep 18, 2026, 10:36 PM UTC

    We've received confirmation that traffic should resume at normal latency.

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