Resolved after 7 hours 19 minutes, affecting Tribepad Pro Talent Acquisition Platform (Rochdale DC) and Tribepad Pro Talent Acquisition Platform (Sheffield DC), on August 4, 2026.
The Hubspot team have confirmed that by sending a password reset or invite to the customer portal again will help users to log into the portal to log support tickets. If you are having issues with logging into the portal please let one of the team know so we can resend this to you. You can do this here
Affected components
Update timeline
- investigating Aug 04, 2026, 08:30 AM UTC
We have received multiple reports that some users are unable to access the Customer Portal to view their support tickets. Our team is currently investigating this issue with HubSpot, and we will provide an update as soon as more information becomes available. In the meantime, if you need to contact our Support team, you can submit a request using the following form: Support Form: https://share.hsforms.com/1QYFG_c6sRiSgUAk488_1BQ3xswx Thank you for your patience and understanding while we work to resolve this issue.
- resolved Aug 04, 2026, 03:50 PM UTC
The Hubspot team have confirmed that by sending a password reset or invite to the customer portal again will help users to log into the portal to log support tickets. If you are having issues with logging into the portal please let one of the team know so we can resend this to you. You can do this here
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