Tribepad Outage History

Started Oct 27, 2026, 09:15 AM UTC· resolved Oct 28, 2026, 08:48 AM UTC

1. investigating Oct 27, 2026, 09:15 AM UTC

   Some users are experiencing time outs of accessing the platform. Our team are looking further into this

2. investigating Oct 27, 2026, 10:36 AM UTC

   Our team have advised this looks related to Cloudflare. Cloudflare is a global middleman that sits between website visitors and a website’s server to make sites faster, safer, and more reliable. We have raised a ticket with Cloudflare to look to the problem so that you can gain access to your site We will keep you updated as soon as we know more

3. investigating Oct 27, 2026, 12:28 PM UTC

   Cloudflare is still investigating this issue. We thank you for your patience whilst this is being investigated on all sides.

4. investigating Oct 27, 2026, 03:30 PM UTC

   Some users are confirming they are now able to access the platform. We are aware that some users are still unable to log in due to error timing out. We are working closely with Cloudflare and IT teams. If you are still experiencing problems, please let the support team know a contact for yout IT team so we can reach out to them

5. resolved Oct 28, 2026, 08:48 AM UTC

   The Cloudflare team have marked this as resolved. The team there put out a fix to stop the error timing out messages that were being seen. Thanks for your patience

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Started Oct 26, 2026, 10:48 AM UTC· resolved Oct 26, 2026, 11:40 AM UTC

1. investigating Oct 26, 2026, 10:48 AM UTC

   We are currently encountering capacity-related issues with our Zen Database, which may be causing performance slowdowns or other disruptions for some users. Our development team is treating this as a high priority and is actively investigating the cause while working towards a resolution as quickly as possible. We will provide further updates as more information becomes available. We appreciate your patience and understanding while we work to resolve this issue.

2. resolved Oct 26, 2026, 11:40 AM UTC

   The capacity issues affecting our Zen Database have now been resolved, and services have returned to normal operation. Our development team has addressed the issue and continues to monitor database performance to ensure stability. We apologise for any inconvenience caused and thank you for your patience and understanding while we worked to resolve this.

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Started Aug 12, 2026, 09:20 AM UTC· resolved Aug 12, 2026, 10:31 AM UTC

1. investigating Aug 12, 2026, 09:20 AM UTC

   We are currently experiencing an issue with our database connection. This is currently being investigated. You may find that some users are experiencing errors and unable to access the platform.

2. monitoring Aug 12, 2026, 09:40 AM UTC

   The team have identified the cause, and the connection now looks to be stabilising. We will continue to monitor this, but users should now be able to resume services. Please be aware that services may still be slightly slower than normal whilst the connection resumes to capacity.

3. resolved Aug 12, 2026, 10:31 AM UTC

   Services are now fully resumed and the team will be making changes in the background to ensure that this does not happen in the future. Thanks for your patience

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Started Aug 04, 2026, 08:30 AM UTC· resolved Aug 04, 2026, 03:50 PM UTC

1. investigating Aug 04, 2026, 08:30 AM UTC

   We have received multiple reports that some users are unable to access the Customer Portal to view their support tickets. Our team is currently investigating this issue with HubSpot, and we will provide an update as soon as more information becomes available. In the meantime, if you need to contact our Support team, you can submit a request using the following form: Support Form: https://share.hsforms.com/1QYFG_c6sRiSgUAk488_1BQ3xswx Thank you for your patience and understanding while we work to resolve this issue.

2. resolved Aug 04, 2026, 03:50 PM UTC

   The Hubspot team have confirmed that by sending a password reset or invite to the customer portal again will help users to log into the portal to log support tickets. If you are having issues with logging into the portal please let one of the team know so we can resend this to you. You can do this here

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Started Jul 16, 2026, 03:09 PM UTC· resolved Jul 16, 2026, 04:33 PM UTC

1. investigating Jul 16, 2026, 03:09 PM UTC

   We are aware of a problem with candidates unable to select any interview slots. Our team are aware of this and looking into the problem. We will provide updates as soon as we know more

2. investigating Jul 16, 2026, 04:15 PM UTC

   Our team have identified the problem and changes are currently being made. The changes are being tested before it is goes through a live deployment

3. resolved Jul 16, 2026, 04:33 PM UTC

   The team’s changes were successful, and this was pushed through a live deployment. Candidates should now be able to book in for Interview slots as expected

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Started Jul 09, 2026, 07:53 AM UTC· resolved Jul 09, 2026, 10:26 AM UTC

1. investigating Jul 09, 2026, 07:53 AM UTC

   Some users may find they are unable to log into the platform this morning. Our development team are looking further into this at the moment. As soon as we have any further information on this we will update you

2. monitoring Jul 09, 2026, 07:57 AM UTC

   The platform looks to be returned and users should now be able to log in as anticipated. The team are still monitoring on our side

3. resolved Jul 09, 2026, 10:26 AM UTC

   We can see that the platform looks to be stable all users should be able to log in as anticipated

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Started Jun 04, 2026, 02:27 PM UTC· resolved Jun 04, 2026, 03:23 PM UTC

1. investigating Jun 04, 2026, 02:27 PM UTC

   We have identified a problem within Job Requsitions where the page is not loading for users under the Jobs List View. The team are currently investigating the matter in order to resolve this

2. investigating Jun 04, 2026, 02:42 PM UTC

   The team have identified the problem and a change is being made. This change is running through their end to end testing cycle before we push this through a live deployment

3. resolved Jun 04, 2026, 03:23 PM UTC

   The teams changes were successful, and this has now been pushed through a live deployment. Job Requistions should now be visible to view on the jobs list page.

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Started Mar 31, 2026, 10:47 AM UTC· resolved Mar 31, 2026, 01:51 PM UTC

1. investigating Mar 31, 2026, 10:47 AM UTC

   We have been informed by our third-party integration provider, Trust ID. That they are currenlty exerpiencing intermitted outages with their platform. They have advised that this may result in an inability to send and receive checks or slow speeds. Trust ID’s development team are investigating this issue on their side. Sorry for the inconvenience this will cause.

2. resolved Mar 31, 2026, 01:51 PM UTC

   Thank you for your patience. For all customer whom use Trust ID/Tribepad checks. We have had an update from Trust ID/Tribepad check that this issue has now been resolved on their side. And the system should now be working.

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Started Feb 23, 2026, 10:40 AM UTC· resolved Feb 23, 2026, 11:59 AM UTC

1. investigating Feb 23, 2026, 10:40 AM UTC

   Our team is aware of intermittent slowness affecting certain areas of the platform. This issue is currently under active investigation, and we are working to resolve it as quickly as possible. We appreciate your patience and understanding.

2. resolved Feb 23, 2026, 11:59 AM UTC

   Thank you for your patience while our team investigated this issue. After monitoring the situation, we’re pleased to confirm that a resolution has been implemented and the system is now fully operational. If you experience any further issues, please don’t hesitate to let us know.

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