Treefort incident

Authentication system errors

Minor

Resolved after 1 hour 9 minutes, on September 1, 2026.

monitoring Sep 01, 2026, 12:28 PM UTC

One of the authentication app servers encountered a fault. We've replaced the virtual machine with a new one and are seeing errors subside.

Started: Sep 01, 2026, 12:02 PM UTC
Resolved: Sep 01, 2026, 01:12 PM UTC
Duration: 1h 9m
Detected by Pingoru: Sep 01, 2026, 12:02 PM UTC

Update timeline

investigating Sep 01, 2026, 12:02 PM UTC

Our authentication system is intermittently returning errors when users try to sign in. We're investigating the problem.
monitoring Sep 01, 2026, 12:28 PM UTC

One of the authentication app servers encountered a fault. We've replaced the virtual machine with a new one and are seeing errors subside.
resolved Sep 01, 2026, 01:12 PM UTC

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