Resolved on October 15, 2025.
Oct 14, 22:06 PDT Resolved - The issue has been fully resolved. Thank you for your patience. Oct 14, 21:38 PDT Monitoring - The issue has been addressed with an applied fix. We are currently monitoring the system to ensure the services are fully restored and stable. Thank you for your patience while we addressed this. Oct 14, 19:52 PDT Identified - The issue has been identified and a fix is being implemented. Oct 14, 19:05 PDT Investigating - We are currently experiencing an issue with email delivery for Treasure Data system emails, such as password resets. The affected email deliveries are: * Default email notification of Treasure Workflow * Password reset * New user invitation * Password change * Email address change * User lock notifications The following emails are NOT affected: * Email delivery with the mail>: operator of Treasure Workflow * Email delivery with Engage Studio Our team is actively working to resolve this issue. We sincerely apologize for any inconvenience or disruption this may cause.
Update timeline
- monitoring Oct 15, 2025, 05:06 AM UTC
Oct 14, 22:06 PDT Resolved - The issue has been fully resolved. Thank you for your patience. Oct 14, 21:38 PDT Monitoring - The issue has been addressed with an applied fix. We are currently monitoring the system to ensure the services are fully restored and stable. Thank you for your patience while we addressed this. Oct 14, 19:52 PDT Identified - The issue has been identified and a fix is being implemented. Oct 14, 19:05 PDT Investigating - We are currently experiencing an issue with email delivery for Treasure Data system emails, such as password resets. The affected email deliveries are: * Default email notification of Treasure Workflow * Password reset * New user invitation * Password change * Email address change * User lock notifications The following emails are NOT affected: * Email delivery with the mail>: operator of Treasure Workflow * Email delivery with Engage Studio Our team is actively working to resolve this issue. We sincerely apologize for any inconvenience or disruption this may cause.
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