Resolved after 1 hour 8 minutes, affecting CDP API and CDP Personalization - Lookup API and 1 more, on January 20, 2025.
We would like to inform you that the issue has been fully resolved. Incident Impact Details: - Personalization API has experienced an outage leading to increased errors and timeouts. Incident Impact Time: - Start: January 20, 07:45 UTC - End: January 20, 11:15 UTC We apologize for any inconvenience this may have caused and thank you for your patience and understanding.
Affected components
Update timeline
- investigating Jan 20, 2025, 10:33 AM UTC
We are currently investigating this issue.
- monitoring Jan 20, 2025, 10:35 AM UTC
Through our investigation, we identified the cause of the issue and have applied some remediation. Our team is closely monitoring the system to ensure continued stability.
- monitoring Jan 20, 2025, 11:10 AM UTC
We are observing fewer errors now. However, we are still monitoring and re-evaluating the remedial steps to confirm better performance.
- resolved Jan 20, 2025, 11:41 AM UTC
We would like to inform you that the issue has been fully resolved. Incident Impact Details: - Personalization API has experienced an outage leading to increased errors and timeouts. Incident Impact Time: - Start: January 20, 07:45 UTC - End: January 20, 11:15 UTC We apologize for any inconvenience this may have caused and thank you for your patience and understanding.
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