[All Regions] Utilization Dashboards showing outdated information

Update timeline

1. investigating Feb 11, 2025, 05:48 PM UTC

   Our utilization dashboards do not update with up-to-date information. Customers accessing their Treasure Data usage dashboards will see a gap in usage details from early Saturday morning UTC. There is no impact on ongoing Treasure Data usage, and all usage information is correctly stored internally. However, the dashboard where customers can view their consumption is not up-to-date. Note this is a reporting problem only. There is no indication of any issues with regular Treasure Data usage. We are working to diagnose the issue and will provide an update in the next hour.

2. identified Feb 11, 2025, 07:05 PM UTC

   We have identified the cause of this issue and are working to restore service. Once the service is restored, we expect it will take a few hours to catch up on usage data for the last few days.

3. monitoring Feb 11, 2025, 08:34 PM UTC

   We have remediated the issue and are processing usage data from the last 4 days. Users should see the usage dashboards catching up. We expect this process to take about another hour to complete.

4. resolved Feb 11, 2025, 09:47 PM UTC

   This issue is resolved and our utilization dashboards should be showing up-to-date information. If you observe anything unusual in your usage data, please contact our support team. Thank you for your patience while working through this issue.