Treasure Data incident

[Tokyo Region] Performance Issue of Trino service

Resolved after 2 hours 32 minutes, affecting Presto Query Engine, on April 15, 2025.

monitoring Apr 15, 2025, 08:48 AM UTC

We are observing recovery. We continue to monitor for full recovery.

Started
Apr 15, 2025, 07:55 AM UTC
Resolved
Apr 15, 2025, 10:27 AM UTC
Duration
2h 32m
Detected by Pingoru
Apr 15, 2025, 07:55 AM UTC

Affected components

Presto Query Engine

Update timeline

  1. investigating Apr 15, 2025, 07:55 AM UTC

    Our Trino service is experiencing an issue. We are investigating the cause.

  2. identified Apr 15, 2025, 08:09 AM UTC

    The root cause has been identified and we are applying the fix.

  3. monitoring Apr 15, 2025, 08:48 AM UTC

    We are observing recovery. We continue to monitor for full recovery.

  4. resolved Apr 15, 2025, 10:27 AM UTC

    This incident has been resolved.

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