Resolved after 4 hours 12 minutes, affecting CDP Personalization - Lookup API, on September 26, 2025.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- identified Sep 26, 2025, 07:12 PM UTC
We are currently experiencing delays in our Profile API replication pipeline in the Tokyo region. This issue began at approximately 13:00 UTC and is affecting all customers in this region. Impact: - Profile API responses may return stale data (up to several hours behind) - Lookup functionality remains available but data may be inconsistent Our engineering team is actively working on recovery. We estimate normal service will be restored within 8-10 hours. We will continue to provide updates as we make progress toward resolution.
- monitoring Sep 26, 2025, 11:02 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 26, 2025, 11:24 PM UTC
This incident has been resolved.
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