Tray.io incident

Degraded Application Performance - Helix Deployments

Resolved after 40 minutes, affecting Helix, on October 19, 2026.

resolved Oct 19, 2026, 06:49 PM UTC

Between 16:50 and 17:30 UTC, some users may have experienced failures when deploying Helix projects. Deployments failed with an "Internal server error" (HTTP 500), but existing live deployments were unaffected. The issue has been resolved, and deployments are working normally. We apologize for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].

Started
Oct 19, 2026, 04:50 PM UTC
Resolved
Oct 19, 2026, 05:30 PM UTC
Duration
40m
Detected by Pingoru
Oct 19, 2026, 04:50 PM UTC

Affected components

Helix

Update timeline

  1. resolved Oct 19, 2026, 06:49 PM UTC

    Between 16:50 and 17:30 UTC, some users may have experienced failures when deploying Helix projects. Deployments failed with an "Internal server error" (HTTP 500), but existing live deployments were unaffected. The issue has been resolved, and deployments are working normally. We apologize for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].

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