Tray.ai incident

Degraded Application Performance Log Streaming Logs

Resolved after 3 hours 29 minutes, affecting Insights, Usage and Logs, on October 20, 2025.

resolved Oct 20, 2025, 09:27 PM UTC

This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.

Started
Oct 20, 2025, 05:58 PM UTC
Resolved
Oct 20, 2025, 09:27 PM UTC
Duration
3h 29m
Detected by Pingoru
Oct 20, 2025, 05:58 PM UTC

Affected components

Insights, Usage and Logs

Update timeline

  1. monitoring Oct 20, 2025, 05:58 PM UTC

    Starting on October 17, 2025 at 2:00 pm EST, US Instances users may have experienced delays in receiving log streaming logs. Our engineering team has implemented a fix and are currently monitoring the progress. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected].

  2. resolved Oct 20, 2025, 09:27 PM UTC

    This incident has been resolved and all our systems are operational. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.

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