Tray.ai incident

Debug Retry, Replay, Stop Button Non-functional

Resolved after 1 hour 54 minutes, affecting Workflow Builder Logs, on March 11, 2025.

resolved Mar 11, 2025, 04:21 PM UTC

This incident has been resolved and all our systems are operational. The retry step, replay execution, and stop execution buttons within the debug log were non-functional from 13:39 to 15:33 GMT in all regions (US, EU, & AP). Customers may have observed pressing the retry, replay, or stop button on individual logs did not have an effect. Our engineers identified the root cause and have fixed this issue. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.

Started
Mar 11, 2025, 01:39 PM UTC
Resolved
Mar 11, 2025, 03:33 PM UTC
Duration
1h 54m
Detected by Pingoru
Mar 11, 2025, 01:39 PM UTC

Affected components

Workflow Builder Logs

Update timeline

  1. resolved Mar 11, 2025, 04:21 PM UTC

    This incident has been resolved and all our systems are operational. The retry step, replay execution, and stop execution buttons within the debug log were non-functional from 13:39 to 15:33 GMT in all regions (US, EU, & AP). Customers may have observed pressing the retry, replay, or stop button on individual logs did not have an effect. Our engineers identified the root cause and have fixed this issue. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.

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