Transcend incident

Consent SYNC API

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Resolved after 1 hour 1 minute, on November 19, 2025.

resolved Nov 19, 2025, 02:30 AM UTC

Our Consent backend sync API experienced a major outage for approximately 1 hour between 8:23PM EST TO 9:24PM EST. During this time, calls to update the user's preferences from client side airgap.js script would have failed with a 500 error status code. At this time the issue has resolved.

Started
Nov 19, 2025, 01:23 AM UTC
Resolved
Nov 19, 2025, 02:24 AM UTC
Duration
1h 1m
Detected by Pingoru
Nov 19, 2025, 01:23 AM UTC

Update timeline

  1. resolved Nov 19, 2025, 02:30 AM UTC

    Our Consent backend sync API experienced a major outage for approximately 1 hour between 8:23PM EST TO 9:24PM EST. During this time, calls to update the user's preferences from client side airgap.js script would have failed with a 500 error status code. At this time the issue has resolved.

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