Transcend incident

Consent Backend /Sync Routes

Resolved after 1 hour 30 minutes, on August 17, 2026.

resolved Aug 17, 2026, 11:53 PM UTC

The GET and POST /sync routes in the Consent Backend experienced a temporary performance degradation beginning at approximately 16:30 EST, resulting in elevated response times and increased 5xx error responses. A fix was implemented in the caching layer, which resolved the issue at approximately 17:00 EST.

Started
Aug 17, 2026, 08:30 PM UTC
Resolved
Aug 17, 2026, 10:00 PM UTC
Duration
1h 30m
Detected by Pingoru
Aug 17, 2026, 08:30 PM UTC

Update timeline

  1. resolved Aug 17, 2026, 11:53 PM UTC

    The GET and POST /sync routes in the Consent Backend experienced a temporary performance degradation beginning at approximately 16:30 EST, resulting in elevated response times and increased 5xx error responses. A fix was implemented in the caching layer, which resolved the issue at approximately 17:00 EST.

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