Resolved after 3 hours 48 minutes, on March 28, 2026.
A fix has been implemented and we are monitoring the results.
Update timeline
- investigating Mar 28, 2026, 12:28 AM UTC
We are investigating an issue where preference updates submitted via the Privacy Center, Admin Dashboard, or API are not triggering configured consent workflows. Preference data is being stored correctly — no records have been lost. Downstream workflow actions (e.g., third-party integrations, automated notifications) triggered on preference change events have not fired since March 25 at 19:33 UTC. We have identified the root cause and a fix is in progress. We will provide an update once resolved and will communicate a backfill plan for affected workflows.
- identified Mar 28, 2026, 12:35 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 28, 2026, 04:02 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 28, 2026, 04:17 AM UTC
The incident has been resolved.
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