Transcend incident

Preference Management Service Impaired

Resolved after 10 hours 42 minutes, affecting Backend API - EU and Backend API - US, on April 23, 2026.

investigating Apr 23, 2026, 12:39 AM UTC

We are currently experiencing a partial disruption impacting the Preference Management Service. Calls to update user preferences are intermittently failing with 5xx errors. Our team is actively working to resolve the issue. We will share further updates as progress is made.

Started
Apr 23, 2026, 12:39 AM UTC
Resolved
Apr 23, 2026, 11:21 AM UTC
Duration
10h 42m
Detected by Pingoru
Apr 23, 2026, 12:39 AM UTC

Affected components

Backend API - EUBackend API - US

Update timeline

  1. investigating Apr 23, 2026, 12:39 AM UTC

    We are currently experiencing a partial disruption impacting the Preference Management Service. Calls to update user preferences are intermittently failing with 5xx errors. Our team is actively working to resolve the issue. We will share further updates as progress is made.

  2. resolved Apr 23, 2026, 11:21 AM UTC

    This incident has been resolved.

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