Resolved after 42 minutes, affecting Backend API - EU, on September 5, 2025.
Our deploy has completed, and our metrics are looking good. We will continue to monitor the EU and the US backend, but both are resolving with normal responses and we have a good understanding of what caused this issue.
Affected components
Update timeline
- investigating Sep 05, 2025, 12:32 AM UTC
We are currently investigating this issue.
- monitoring Sep 05, 2025, 12:40 AM UTC
A fix has been implemented and we are seeing the application fully work again. We are continuing to monitor as traffic picks back up to ensure performance continues as expected.
- investigating Sep 05, 2025, 12:46 AM UTC
We are seeing some tasks begin to fail again
- identified Sep 05, 2025, 12:53 AM UTC
We have identified the code change that is causing the issue, and are working to roll out a release. We expect a partial outage in the EU region of our backend while this fix is released
- resolved Sep 05, 2025, 01:15 AM UTC
Our deploy has completed, and our metrics are looking good. We will continue to monitor the EU and the US backend, but both are resolving with normal responses and we have a good understanding of what caused this issue.
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