TPG Telecom incident

APAC - Message deliverability/delay issues

Minor Vendor's status page →

Resolved after 2 hours 31 minutes, affecting Web Portal and Email to SMS and 1 more, on June 18, 2026.

monitoring Jun 18, 2026, 01:15 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Jun 18, 2026, 12:03 AM UTC
Resolved
Jun 18, 2026, 02:35 AM UTC
Duration
2h 31m
Detected by Pingoru
Jun 18, 2026, 12:03 AM UTC

Affected components

Web PortalEmail to SMSREST APIInbound System (Webhooks)

Update timeline

  1. investigating Jun 18, 2026, 12:03 AM UTC

    Delays in message deliverability have been recorded for Australian/APAC carriers . We are currently investigating the cause of this issue.

  2. investigating Jun 18, 2026, 12:04 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 18, 2026, 12:04 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Jun 18, 2026, 01:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 18, 2026, 02:35 AM UTC

    This incident has been resolved.

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