TPG Telecom incident

Error when navigating the UI

Minor Vendor's status page →

Resolved after 1 hour 6 minutes, affecting Web Portal, on August 18, 2026.

monitoring Aug 18, 2026, 03:26 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 18, 2026, 02:23 PM UTC
Resolved
Aug 18, 2026, 03:30 PM UTC
Duration
1h 6m
Detected by Pingoru
Aug 18, 2026, 02:23 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Aug 18, 2026, 02:23 PM UTC

    We are currently investigating an issue in which an end user will receive an error while navigating their settings in the UI stating "There was an error retrieving some data. Please refresh the page or contact support if the issue persists."

  2. investigating Aug 18, 2026, 02:57 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 18, 2026, 03:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 18, 2026, 03:30 PM UTC

    This incident has been resolved.

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