TPG Telecom incident

HUB Portal - Web Portal Unresponsive

Minor Vendor's status page →

Resolved after 5 hours 2 minutes, affecting Web Portal, on January 22, 2025.

monitoring Jan 22, 2025, 10:46 PM UTC

We have actioned a rollback and are currently monitoring the results.

Started
Jan 22, 2025, 10:46 PM UTC
Resolved
Jan 23, 2025, 03:48 AM UTC
Duration
5h 2m
Detected by Pingoru
Jan 22, 2025, 10:46 PM UTC

Affected components

Web Portal

Update timeline

  1. investigating Jan 22, 2025, 10:46 PM UTC

    We are currently investigating a subset of customers experiencing errors on our web portal. This is impacting some users when a web page is loaded in the portal. We will update as soon as we have more information.

  2. monitoring Jan 22, 2025, 10:46 PM UTC

    We have actioned a rollback and are currently monitoring the results.

  3. resolved Jan 23, 2025, 03:48 AM UTC

    This incident has been resolved.

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