Torii incident

Users Unable to Log In to Torii

Resolved after 22 minutes, affecting Website and Application Console and 1 more, on August 18, 2025.

monitoring Aug 18, 2025, 06:14 PM UTC

A fix has been deployed, and users can now log in to the Torii web console. Some users may experience slow performance over the next few minutes as systems stabilize. We are continuing to monitor the situation closely.

Started
Aug 18, 2025, 05:58 PM UTC
Resolved
Aug 18, 2025, 06:20 PM UTC
Duration
22m
Detected by Pingoru
Aug 18, 2025, 05:58 PM UTC

Affected components

WebsiteApplication ConsoleAPI Server

Update timeline

  1. investigating Aug 18, 2025, 05:58 PM UTC

    We are currently investigating an issue preventing all users from logging into the Torii web console.

  2. identified Aug 18, 2025, 06:11 PM UTC

    We have identified the issue preventing users from logging into the Torii web console and are currently working on a fix. We will provide further updates as soon as more information becomes available.

  3. monitoring Aug 18, 2025, 06:14 PM UTC

    A fix has been deployed, and users can now log in to the Torii web console. Some users may experience slow performance over the next few minutes as systems stabilize. We are continuing to monitor the situation closely.

  4. resolved Aug 18, 2025, 06:20 PM UTC

    The Torii web console is now fully accessible and operating normally.

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