TitanX incident
TitanX is currently experiencing an interruption in service. (app.titanx.io)
Resolved after 12 hours 7 minutes, affecting section-286874 (app.titanx.io) and section-286874 (app.titanx.io), on November 17, 2025.
Platform Processing Issue - November 16-17, 2025 Description On November 16, 2025 at approximately 9:15 PM ET, the TitanX platform experienced a service disruption caused by a processing issue that affected platform availability. Root Cause: An excessive number of processing events appeared in our queuing system, which degraded application performance and eventually rendered the platform unusable. This issue was initiated during the processing of a list submission. Timeline: - Nov 16, 9:15 PM EST - Issue began during list processing - Nov 17, 9:22 AM EST - Platform restored to operational status with hotfix deployment Impact: - Platform was unavailable or severely degraded for approximately 12 hours - Customer list submissions and processing were affected during this period - Some jobs submitted during the incident window required reprocessing Resolution: Our engineering team deployed a hotfix to address the queuing issue and restore platform functionality. The platform is now operational and stable. We are actively monitoring system performance and reprocessing any affected jobs to ensure data integrity. Preventive Measures: We are conducting a thorough investigation to implement additional safeguards and prevent similar issues from recurring. We apologize for any disruption this may have caused to your operations.
Affected components
Update timeline
- investigating Nov 17, 2025, 02:15 AM UTC
Platform Processing Issue - November 16-17, 2025 Description On November 16, 2025 at approximately 9:15 PM EST, the TitanX platform experienced a service disruption caused by a processing issue that affected platform availability. Root Cause: An excessive number of processing events appeared in our queuing system, which degraded application performance and eventually rendered the platform unusable. This issue was initiated during the processing of a list submission. Timeline: - Nov 16, 9:15 PM EST - Issue began during list processing Impact: - Platform access is currently severely degraded - Customer list submissions and processing may be affected during this period - Some jobs submitted during the incident window may require reprocessing. TitanX will reach out to impacted clients as necessary. We apologize for any disruption this may have caused to your operations.
- resolved Nov 17, 2025, 02:22 PM UTC
Platform Processing Issue - November 16-17, 2025 Description On November 16, 2025 at approximately 9:15 PM ET, the TitanX platform experienced a service disruption caused by a processing issue that affected platform availability. Root Cause: An excessive number of processing events appeared in our queuing system, which degraded application performance and eventually rendered the platform unusable. This issue was initiated during the processing of a list submission. Timeline: - Nov 16, 9:15 PM EST - Issue began during list processing - Nov 17, 9:22 AM EST - Platform restored to operational status with hotfix deployment Impact: - Platform was unavailable or severely degraded for approximately 12 hours - Customer list submissions and processing were affected during this period - Some jobs submitted during the incident window required reprocessing Resolution: Our engineering team deployed a hotfix to address the queuing issue and restore platform functionality. The platform is now operational and stable. We are actively monitoring system performance and reprocessing any affected jobs to ensure data integrity. Preventive Measures: We are conducting a thorough investigation to implement additional safeguards and prevent similar issues from recurring. We apologize for any disruption this may have caused to your operations.
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