TitanX Outage History
TitanX is up right nowPingoru has recorded 13 incidents for TitanX: 12 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 6 | 0 of 744 (0%) |
| June 2026 | 2 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 577 (0%) |
Incidents, newest first
Minor July 14, 2026 Unexpected Downtime 31m section-286874 (app.titanx.io), section-286874 (app.titanx.io)
Started Jul 14, 2026, 11:14 PM UTC· resolved Jul 14, 2026, 11:45 PM UTC
- investigating Jul 14, 2026, 11:14 PM UTC
We have unexpected downtime due to a change in the database. This is actively being worked on.
- resolved Jul 14, 2026, 11:45 PM UTC
Issue is resolved
Minor June 20, 2026 trust.titanx.io recovered –
Started Jun 20, 2026, 08:30 PM UTC· resolved Jun 20, 2026, 08:30 PM UTC
No vendor updates were posted for this incident.
Major November 18, 2025 TitanX is currently experiencing an interruption in service. (app.titanx.io & trust.titanx.io) 3h 26m section-286874 (app.titanx.io), section-286874 (trust.titanx.io), section-286874 (trust.titanx.io), section-286874 (app.titanx.io)
Started Nov 18, 2025, 12:07 PM UTC· resolved Nov 18, 2025, 03:33 PM UTC
- investigating Nov 18, 2025, 12:07 PM UTC
Platform Accessibility Issue Due to Cloudflare Outage - November 18, 2025 Description The TitanX platform is currently experiencing intermittent accessibility issues due to a global Cloudflare service degradation affecting our infrastructure provider. Root Cause: Cloudflare, a critical infrastructure provider used by TitanX and thousands of other applications worldwide, is experiencing internal service degradation impacting their global network. This is causing downstream effects on app.titanx.io and our database infrastructure (Supabase), resulting in failed or delayed requests. Current Status: - Cloudflare reported global service degradation at 6:07 AM EST - TitanX platform is experiencing intermittent failures and degraded performance - Users may experience failed login attempts or slow page loads - List processing and submissions may be delayed What We're Doing: Our engineering team is actively monitoring the situation and tracking Cloudflare's remediation efforts. We are prepared to take additional measures as needed once Cloudflare services stabilize. Third-Party Status: Cloudflare's incident status and real-time updates can be tracked at cloudflarestatus.com Next Steps: We will provide updates as the situation progresses and Cloudflare works toward resolution. If you need urgent list submission assistance and cannot access the platform, please send your list to [email protected]. We apologize for the disruption and appreciate your patience as we work through this third-party service issue.
- resolved Nov 18, 2025, 03:33 PM UTC
Platform Accessibility Issue Due to Cloudflare Outage - November 18, 2025 Description On November 18, 2025 at approximately 6:07 AM EST, the TitanX platform experienced intermittent accessibility issues due to a global Cloudflare service degradation affecting our infrastructure provider. Root Cause: Cloudflare, a critical infrastructure provider used by TitanX and thousands of other applications worldwide, experienced internal service degradation that impacted their global network. This caused downstream effects on app.titanx.io and our database infrastructure (Supabase), resulting in failed or delayed requests. Timeline: - Nov 18, 6:07 AM EST - Cloudflare reported global service degradation; TitanX platform began experiencing intermittent failures - Nov 18, 6:07 AM - 9:42 AM EST - Cloudflare worked on remediation; TitanX experienced degraded performance with intermittent errors - Nov 18, 9:42 AM EST - Cloudflare implemented a fix and reported the incident resolved - Nov 18, 10:39 AM EST - TitanX platform confirmed fully operational Impact: - Platform was intermittently inaccessible or experienced degraded performance for approximately 3.5 hours - Users may have experienced failed login attempts or slow page loads - List processing and submissions were delayed during the outage window - Trust Center (trust.titanx.io) was also affected Resolution: Cloudflare successfully implemented a fix to resolve their service degradation. The TitanX platform is now fully operational and stable. All delayed list processing has been completed, with lists successfully synced to integrated systems. Third-Party Status: Cloudflare's incident status and updates were tracked at cloudflarestatus.com throughout the event. If you continue to experience any issues accessing the platform, please contact [email protected] for assistance.
Minor November 17, 2025 TitanX is currently experiencing an interruption in service. (app.titanx.io) 12h 7m section-286874 (app.titanx.io), section-286874 (app.titanx.io)
Started Nov 17, 2025, 02:15 AM UTC· resolved Nov 17, 2025, 02:22 PM UTC
- investigating Nov 17, 2025, 02:15 AM UTC
Platform Processing Issue - November 16-17, 2025 Description On November 16, 2025 at approximately 9:15 PM EST, the TitanX platform experienced a service disruption caused by a processing issue that affected platform availability. Root Cause: An excessive number of processing events appeared in our queuing system, which degraded application performance and eventually rendered the platform unusable. This issue was initiated during the processing of a list submission. Timeline: - Nov 16, 9:15 PM EST - Issue began during list processing Impact: - Platform access is currently severely degraded - Customer list submissions and processing may be affected during this period - Some jobs submitted during the incident window may require reprocessing. TitanX will reach out to impacted clients as necessary. We apologize for any disruption this may have caused to your operations.
- resolved Nov 17, 2025, 02:22 PM UTC
Platform Processing Issue - November 16-17, 2025 Description On November 16, 2025 at approximately 9:15 PM ET, the TitanX platform experienced a service disruption caused by a processing issue that affected platform availability. Root Cause: An excessive number of processing events appeared in our queuing system, which degraded application performance and eventually rendered the platform unusable. This issue was initiated during the processing of a list submission. Timeline: - Nov 16, 9:15 PM EST - Issue began during list processing - Nov 17, 9:22 AM EST - Platform restored to operational status with hotfix deployment Impact: - Platform was unavailable or severely degraded for approximately 12 hours - Customer list submissions and processing were affected during this period - Some jobs submitted during the incident window required reprocessing Resolution: Our engineering team deployed a hotfix to address the queuing issue and restore platform functionality. The platform is now operational and stable. We are actively monitoring system performance and reprocessing any affected jobs to ensure data integrity. Preventive Measures: We are conducting a thorough investigation to implement additional safeguards and prevent similar issues from recurring. We apologize for any disruption this may have caused to your operations.
Major October 20, 2025 Platform Monitoring Alert - AWS Service Disruption - October 19-21, 2025 1d 15h section-286874 (app.titanx.io), section-286874 (app.titanx.io)
Started Oct 20, 2025, 06:49 AM UTC· resolved Oct 21, 2025, 10:01 PM UTC
- investigating Oct 20, 2025, 06:49 AM UTC
Platform Monitoring Alert - AWS Service Disruption - October 20, 2025 Description Amazon Web Services (AWS) is experiencing service disruptions in their US-EAST-1 (Northern Virginia) region beginning at approximately 2:49 AM ET. While TitanX does not directly use AWS, many of our critical service providers rely on AWS infrastructure. Current Situation: AWS has publicly acknowledged increased error rates and latencies in the US-EAST-1 region affecting multiple services including DynamoDB. This is an actively developing situation with potential for widespread impact across thousands of applications globally. TitanX Platform Status: We are currently assessing potential impacts to our platform and services. Initial evaluation shows our primary infrastructure (Supabase) is hosted in US-WEST-1, not the affected US-EAST-1 region. However, we are monitoring all critical systems for indirect impacts. Services Being Assessed: We are evaluating potential impacts to our third-party service providers. What We're Doing: Our engineering team has been alerted and is actively monitoring all critical systems. We are tracking AWS status updates and evaluating our service providers for any downstream effects. We will implement workarounds or contingency measures as needed. AWS Status: Real-time AWS service health updates can be tracked at health.aws.amazon.com/health/status We will provide updates as we complete our impact assessment and as the AWS situation develops. If you experience any issues accessing the platform, please contact [email protected] immediately.
- resolved Oct 21, 2025, 10:01 PM UTC
Platform Monitoring Alert - AWS Service Disruption - RESOLVED - October 19-21, 2025 Description Amazon Web Services experienced a major regional outage in US-EAST-1 (Northern Virginia) lasting over 15 hours that affected thousands of services globally. TitanX experienced minimal impact and maintained operational status throughout the incident. Root Cause: AWS experienced a race condition in DynamoDB's DNS management automation system that caused cascading failures across multiple services in the US-EAST-1 region. This affected over 50,000 applications globally, including major platforms like Snapchat, Slack, Coinbase, and thousands of other AWS-dependent services. Timeline: - Oct 19, 11:49 PM PDT / Oct 20, 2:49 AM ET - AWS US-EAST-1 issues began - Oct 20, Throughout Day - Continuous monitoring; platform remained operational with manual workarounds where needed - Oct 21, 6:01 PM ET - All clear confirmed; no lingering platform impacts TitanX Impact: - Platform error spike detected between 3:00-7:00 AM ET on October 20, which self-resolved - Core platform functionality remained operational throughout the incident - A number of our thrid-party vendor experienced issues that we were able to manage operationally. - No customer-facing service interruptions occurred Why TitanX Was Minimally Affected: Our database infrastructure is not hosted in the affected US-EAST-1 (Northern Virginia) region. The AWS outage was specific to US-EAST-1, allowing our platform to maintain normal operations. Resolution: AWS has fully resolved the US-EAST-1 regional issues. All TitanX platform services are operating normally with no lingering impacts. Our team successfully implemented manual workarounds during the incident to ensure continuous service delivery. The TitanX platform experienced zero customer-facing service disruption during this major cloud infrastructure event. No action is required from customers.