Resolved after 129 days 9 hours, on December 18, 2025.
2025-12-18 12:53:00 UTC Operational [Resolved] Problem Resolved and Operational Impact: US-West-2 region only Summary: Between 12:19 and 12:53 UTC on December 18, 2025, email sending was unavailable for the US-West-2 region. All other regions operated normally during this time. Event processing was unaffected. Resolution: The issue was resolved at 12:53 UTC. All email functionality has been restored to regular operation. Emails from Send Email actions were sent after a delay. Notifications and other emails will not be resent. Next Steps: Our engineering team is investigating the cause and any other possible impacts. We apologize for any inconvenience this may have caused. Please contact support if you ahve any questions. 2025-12-18 12:19:00 UTC Problem detected [Investigating] Problem Detected and Investigating Impact: US-West-2 region only Summary: Between 12:19 and 12:53 UTC on December 18, 2025, email sending was unavailable for the US-West-2 region. All other regions operated normally during this time. Event processing was unaffected. Resolution: The issue was resolved at 12:53 UTC. All email functionality has been restored to regular operation. Emails from Send Email actions were sent after a delay. Notifications and other emails will not be resent. Next Steps: Our engineering team is investigating the cause and any other possible impacts. We apologize for any inconvenience this may have caused.
Update timeline
- monitoring Dec 18, 2025, 01:38 PM UTC
2025-12-18 12:53:00 UTC Operational [Resolved] Problem Resolved and Operational Impact: US-West-2 region only Summary: Between 12:19 and 12:53 UTC on December 18, 2025, email sending was unavailable for the US-West-2 region. All other regions operated normally during this time. Event processing was unaffected. Resolution: The issue was resolved at 12:53 UTC. All email functionality has been restored to regular operation. Emails from Send Email actions were sent after a delay. Notifications and other emails will not be resent. Next Steps: Our engineering team is investigating the cause and any other possible impacts. We apologize for any inconvenience this may have caused. Please contact support if you ahve any questions. 2025-12-18 12:19:00 UTC Problem detected [Investigating] Problem Detected and Investigating Impact: US-West-2 region only Summary: Between 12:19 and 12:53 UTC on December 18, 2025, email sending was unavailable for the US-West-2 region. All other regions operated normally during this time. Event processing was unaffected. Resolution: The issue was resolved at 12:53 UTC. All email functionality has been restored to regular operation. Emails from Send Email actions were sent after a delay. Notifications and other emails will not be resent. Next Steps: Our engineering team is investigating the cause and any other possible impacts. We apologize for any inconvenience this may have caused.
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