TigerConnect incident

Ticketing System Down

Resolved after 14 hours 58 minutes, affecting Directory Search and Developer API and 1 more, on August 11, 2025.

resolved Aug 12, 2025, 11:56 AM UTC

Our ticketing system is back online and we can continue to work tickets as usual

Started
Aug 11, 2025, 08:58 PM UTC
Resolved
Aug 12, 2025, 11:56 AM UTC
Duration
14h 58m
Detected by Pingoru
Aug 11, 2025, 08:58 PM UTC

Affected components

Directory SearchDeveloper APIMessaging ServicesPhysician Scheduling

Update timeline

  1. identified Aug 11, 2025, 08:58 PM UTC

    Our ticketing system is down and we cannot currently visualize tickets, if urgent assistance is required please call (650) 741-3555

  2. resolved Aug 12, 2025, 11:56 AM UTC

    Our ticketing system is back online and we can continue to work tickets as usual

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