TigerConnect Platform Issue: TigerConnect Clinical Collaboration Platform - Logouts

Update timeline

1. investigating Sep 12, 2026, 06:35 PM UTC

   TigerConnect is currently investigating a detected issue affecting users being logged out of the TigerConnect application both Desktop and Mobile • Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available.

2. investigating Sep 12, 2026, 07:43 PM UTC

   Tigerconnect continues to investigation the logout issue impacting TC Messenger . We have confirmed users are able to login back in immediately after the logout. If logged out, please use your login credentials to log back in for fully functioning application. If you need further assistance please contact support at [email protected] or at (650) 564-4722. • Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available or at 1:30 PM PST.

3. investigating Sep 12, 2026, 08:30 PM UTC

   Tigerconnect continues to investigation the logout issue impacting TC Messenger . We have confirmed users are able to login back in immediately after the logout. If logged out, please use your login credentials to log back in for fully functioning application. If you need further assistance please contact support at [email protected] or at (650) 564-4722. • Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available or at 2:30 PM PST.

4. investigating Sep 12, 2026, 10:01 PM UTC

   Our team continues to actively investigate the unexpected logout issue impacting users. We’ve confirmed that affected users are able to log back in immediately and regain full functionality. The team is currently focused on identifying the underlying cause and determining the appropriate path toward a permanent resolution. If you need further assistance please contact support at [email protected] or at (650) 564-4722. • Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Investigating 🟡 Our engineering team has been engaged and is actively working to identify the root cause. We will provide additional updates as information becomes available or at 4:00 PM PST.

5. monitoring Sep 12, 2026, 11:36 PM UTC

   Our team has identified the issue and is actively monitoring. We are closely tracking user activity and logout behavior for any recurrence of the unexpected logout issue. At this time, affected users are able to log back in immediately and regain full functionality. We will continue monitoring the changes that have been made while the team works to validate the underlying cause. • Time Detected: 11 AM PT • Impact: Users are logged off, logging back is successful • Status: Monitoring 🔵 A final update will be provided when platform stabilization concludes and incident resolution is confirmed. Please report any issues to TigerConnect Support: • Phone: +1 650-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin

6. resolved Sep 13, 2026, 12:49 AM UTC

   The issue has been resolved. • Status: Resolved 🟢 • Time Resolved: 1:00 PM PT • Duration: Approximately [X hours / X minutes] We apologize for any workflow disruption and thank you for your patience. If you continue to experience issues, please contact TigerConnect Support: • Phone: +1 650-564-4722 • Email: [email protected] • Messenger: TigerConnect Admin