Unplanned temporary downtime from 2pm UTC

Update timeline

1. investigating Oct 21, 2026, 11:32 AM UTC

   At around 2pm UTC (3pm BST) today, we expect to take Ticket Tailor offline to apply an urgent security update. We anticipate the time we are offline being very short. While we’re offline, ticket sales, event pages, order management and check-in will be unavailable. Why we’re doing this? A serious security vulnerability has been found in PHP, software used across a large part of the internet, including to build our platform. You can read more about the vulnerability here: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php. ​A fix is due to be released today, and we need to apply it to our servers as soon as it’s available. We’re doing our utmost to keep the downtime as short as possible, but security is our top priority. We’re sorry for any disruption to your events today.

2. investigating Oct 21, 2026, 01:53 PM UTC

   We are currently offline. You will not be able to edit events or buy tickets for a short time. We are working to get back up as quickly as possible. Why we’re doing this? A serious security vulnerability has been found in PHP, software used across a large part of the internet, including to build our platform. You can read more about the vulnerability here: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php. ​A fix is due to be released today, and we need to apply it to our servers as soon as it’s available. We’re doing our utmost to keep the downtime as short as possible, but security is our top priority. We’re sorry for any disruption to your events today.

3. identified Oct 21, 2026, 02:44 PM UTC

   We are currently offline. You will not be able to edit events or buy tickets for a short time. We are still working to get back online as quickly as possible. Why we’re doing this? A serious security vulnerability has been found in PHP, software used across a large part of the internet, including to build our platform. You can read more about the vulnerability here: https://www.ncsc.gov.uk/news/critical-security-issue-affecting-php. ​A fix is due to be released today, and we need to apply it to our servers as soon as it’s available. We’re doing our utmost to keep the downtime as short as possible, but security is our top priority. We’re sorry for any disruption to your events today.

4. identified Oct 21, 2026, 05:06 PM UTC

   We have been working to get online as a priority, and estimate we will be back online in 30 minutes. Thanks for your patience. 🙏

5. resolved Oct 21, 2026, 05:14 PM UTC

   Ticket Tailor is working as normal. Thanks for bearing with us. We will send an email with a full update ASAP.