Resolved after 4 hours 22 minutes, affecting Portal [Instance C], on April 30, 2026.
We have been monitoring and there have been no further issues. This is now resolved
Affected components
Portal [Instance C]
Update timeline
- investigating Apr 30, 2026, 08:00 PM UTC
We have received reports of customers experiencing performance issues and logouts on Instance C. We are investigating.
- monitoring Apr 30, 2026, 08:11 PM UTC
We have identified the cause of this performance issue as too many active connections on the instance, which was causing high CPU usage on the server. We have since allocated additional resources and are monitoring.
- resolved May 01, 2026, 12:22 AM UTC
We have been monitoring and there have been no further issues. This is now resolved
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Amazon Web Services