High Network Traffic to AgentAPIs

Update timeline

1. investigating Nov 19, 2025, 01:36 PM UTC

   We are currently aware of issues logging into the portal and we are investigating

2. investigating Nov 19, 2025, 02:40 PM UTC

   We are continuing to investigate this issue.

3. identified Nov 19, 2025, 02:40 PM UTC

   We have identified the issue and are bringing the instances and APIs back online

4. monitoring Nov 19, 2025, 04:53 PM UTC

   We've isolated a large number of connections and slowly introducing everyone back online. Currently 50% of our customers are back online. If you want to be prioritized, please reach out to a CyberHero.

5. monitoring Nov 19, 2025, 06:01 PM UTC

   We are continuing to make progress and working on identified issues.

6. monitoring Nov 19, 2025, 06:29 PM UTC

   We are continuing to make progress. Majority of the Instances are fully operational.

7. monitoring Nov 19, 2025, 07:31 PM UTC

   All systems are fully operational at this time. We are continuing to monitor.

8. monitoring Nov 20, 2025, 11:40 AM UTC

   We are continuing to monitor for any further issues.

9. monitoring Nov 20, 2025, 03:48 PM UTC

   All systems are fully operational at this time. We are continuing to monitor.

10. monitoring Nov 21, 2025, 03:04 AM UTC

    We are continuing to monitor for any further issues.

11. resolved Nov 21, 2025, 03:11 PM UTC

    All systems are fully operational at this time